Free Shipping | Easy Return

FAQ

  • When will I get my order? 

All orders are normally processed, packed, and ready for shipping within a few hours. Any order made before noon (PST) Pacific Standard Time is shipped the same day. We ship from our Chino warehouse using UPS or FedEx. Delivery normally takes 3 to 5 working days after your items have been shipped.
  • How easy is it to make a return?

Most LightFixturesUSA orders can be returned within 30 days of delivery.
However, a modified return policy may apply to some products, including coupons and discount codes.
  • You can do the returns online easily!

Visit Return Request and send us your order number. We will send you a Return Item link that you can fill out. Then check your inbox for a return confirmation email. We'll refund you as soon as you send the item(s) back.
Please note, return shipping costs will be deducted from your refund.
  • How To Change the Shipping Address?

Please email me (lights@lightfixturesusa.com) your right address before shipping. Our service staff will correct it accordingly. If the package has been shipped out, you need to contact UPS/FedEx by yourself to change the address.
  • Are bulbs included with the light fixture?

Bulbs are not included unless otherwise noted.
  • Must wattages remain as indicated on the light fixture?

Wattages stated are the maximum recommended. However, the lower wattage bulbs are also compatible.
  • Still, have questions not listed here?

A: Please send an email to lights@lightfixturesusa.com. We can help you answer any questions you might have.
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